Exchanges or Returns
You always have 14 days in which to exchange or return the products you’ve ordered. Once we’ve received your package, we’ll refund the purchase price to you within 14 days.
Important: products must be complete (i.e. together with a belt if that was part of the original product) and in their original packaging with their price tags attached, and not have been worn, washed or damaged in any way.
For reasons of hygiene accessories can’t be returned. Also our gift cards are not refundable or exchangeable due to their personalized nature.
From Paris To Alice reserves the right to reject the return of products, which are not returned in accordance with our Terms&Conditions, and we may request that you pay for the shipping of such goods back to you.
From Paris To Alice can not carry any cost or responsibility regarding the return shipment initiated by the buyer.
How to proceed
If you change your mind or realize you’ve ordered the wrong size then you can return your order. To do this, you need to send an email message to firstname.lastname@example.org within 7 calendar days, counting from the day after you received your order. When doing this, please make sure that you mention your name, customer number, order number and the item number(s).
After this email you can send your returns (at your own costs) to below address. Important: Don't forget to include the packing list when sending your returns! Please ensure that we receive your returns within 7 days after your email message. Otherwise we will unfortunately not be able to process your returns.
Send the return package to:
From Paris To Alice
Please make sure the products are packaged in a sufficiently sturdy and neutral box so that we receive the products in an undamaged condition. We’ll credit the amount to your bank account within 14 days of its receipt. Note that refunds are made using the same payment method (i.e. online banking, online payment systems, credit card and/or gift card) that you have chosen when placing your order.
The cost of shipment - only applicable for orders with a purchase value below 100 euros - are those costs that you have paid at the moment your order was shipped by From Paris To Alice to you. These costs are only refunded when you return all items of your order. If you return only one or some of your items the cost of shipment is not refunded.
The return cost is the cost you pay when you return (part of) your order to From Paris To Alice.Do you want to exchange your products for a different size? Fine, please send us a request for exchange by email within 14 calendar days, counting from the day after you received your order. When doing this, please make sure that you mention your name, customer number, order number and the item number(s).