Delivery & refund policy

Delivery policy

DPD is our exclusive operator to deliver your order quickly and safely to the location of your choice. You can track your order at any time through DPD's tracking number

DELIVERY TIME

  • Collection in store: Immediately (during opening hours)
  • Standard home delivery Benelux: within 2 - 4 working days
  • Standard home delivery Europe: within 3 - 5 working days
  • Standard home delivery World: within 5 - 7 working days

DELIVERY CHARGE

  • Collection in store: FREE Standard home delivery
  • Benelux: € 5.95 - FREE above € 150
  • Standard home delivery Europe: € 9.95 - FREE above € 250
  • Standard home delivery World: On request

 

Refund Policy

Do you decide within 14 days of purchase that you want to return or exchange an item?
Please return it to the following address: From Paris To Alice Onze Lieve Vrouwestraat 137, 2800 Mechelen.

Items that increase the period of 14 days after purchase will not be accepted.
Please add a small note to your shipment stating order number, address and whether you would like a refund or exchange for your purchase.

EXCHANGE ITEM

If you wish to exchange your item for another item or size, please state the item or size you wish to receive in exchange. Only items that are new, unused and with all associated tags will be accepted. If your return does not meet the first stated requirements, the package will be returned to you.

REFUND

Once your return has been received and inspected, your refund may or may not be processed.